Terms of Service
GENERAL
All prices include VAT. Prices valid except for typographical errors. Offers subject to geographical availability.
All equipment is the property of Expat Internet SL and must be returned at the end of the contract period.
FIBER OFF NET
Fiber Only
– 300mb Fiber: 12 months permanence. After that its price is 30€/month (VAT Inc.)
– 1000mb Fiber: Permanence of 12 months. Then its price is 40€/month (VAT Inc.).
Fiber + Mobile + Fixed Pack
-Price for Xfera coverage. If direct coverage is not possible, the price is 40 € / month (tax incl.)
3 Months of permanence. Penalty of 190,00€+VAT. If the permanence quota is not fulfilled.
Extra Lines
– Maximum 1 extra per package.
– Maximum 4 Additional per package.
– 3 Months of permanence. Penalty of 190.00+VAT. If the permanence quota is not fulfilled.
MOBILE
Service for personal use only. The user will abstain from using the Expat Internet Service in an illicit or abusive manner, including the use of the same for specific electrical, electronic and/or telecommunication systems or equipment, such as, for example: baby monitor, Walkie Talkie, Switchboard, etc. Nor may it be used for commercial purposes in businesses or companies identified as Locutorios or Cybercafé. Likewise, by way of example and not limitation, unreasonable or irregular use is presumed when the Customer uses more than 3,000 minutes per month, calls to more than 150 different destinations or makes continuous calls lasting more than 60 minutes on average.
Unlimited tariffs limited to 3000 minutes and 150 different destinations. Exceeding these limits: National calls: 0.084 €/min. Establishment of call: 0.00 €/call. National SMS: 0.097 €/SMS. International SMS: 0.24 €/SMS. Once the contracted GB is exceeded, you will be able to continue browsing without cuts 1 GB more at 16 kbps courtesy of Expat Internet. *See other tariff conditions in store.
International Tariff Conditions:
INCLUDING FIXED AND MOBILE FROM FRANCE, GERMANY, UK, IRELAND, BELGIUM, HOLLAND, DENMARK, SWEDEN, ITALY, LUXEMBOURG, AUSTRIA, FINLAND, GREECE, ICELAND, USA, CANADA. Without establishment for international calls. Once the minutes included in the tariff have been used, national calls are charged at 0.084€/minute (without establishment).
Domestic SMS price
ONLINE DISPUTE RESOLUTION
In accordance with the provisions of EU Regulation 524/2013 on online dispute resolution in consumer matters (ODR – Online Dispute Resolution), we inform you that, as a consumer, you have at your disposal a procedure for resolving various disputes arising from the online sale of goods and services in the EU. The EU ODR (Online Dispute Resolution) platform is available to you:
http://ec.europa.eu/consumers/odr/
More information can be found at the following link:
http://eur-lex.europa.eu/legal-content/ES/TXT/PDF/?uri=CELEX:32013R0524